Statements ending March 31, 2025 and forward will show an additional line item if finance charges (accrued interest) were assessed during the month. This will also show in digital banking. This is a display change only and interest will continue to accrue and post the same as it always has.  

Payoff amounts quoted prior to April 1 may not have reflected a cycle date change that occurred during our system upgrade. If you need an updated payoff amount, or would like us to research this, please contact us. We will research and reach out to you within two business days.

Cross-member transfers are still available and remain free. However, due to our recent system upgrade, you will need to set up these transfers again through digital banking.

When in digital banking, access Transfer & Pay > Transfers. You will need to enter the full account number of the other CAFCU member by accessing Add An Account under To Account. Select Link to another CAFCU Member's account where you will be prompted to enter their last name and their account details. Select Save Account For Future Use or it will be a one time transfer and not retain future information. 

• When logged into digital banking, you can access your full account number to each individual account or loan by selecting the view "eye" icon to unmask. 

• In our mobile app, once logged in, select individual account or loan. Top right, select Show Details and you will have access to view the account or loan by selecting the view "eye" icon to unmask. 

• Check your print or eStatements (access eStatements by logging in to digital banking (go to Tools > eStatements > Statements).

• Send us a secure message when logged into digital banking.

• Contact our Member Center by calling 1-800-359-1939 Monday through Friday from 7 a.m. to 5:30 p.m. CT. Note that we will need to first verify your identity before providing your member number by phone.

• Visit your local CAFCU branch to ask for help.

Your digital banking username and password will remain the same as before the upgrade. Clear your browser cache and try again. Still not working? Please contact us.

While most services are fully restored, some transactions may take additional time to sync. For urgent issues, contact us.  

On Wed., March 5 around 8:00 a.m. CT, Card Management was restored. If you are still experiencing issues with these services, please contact us. We appreciate your patience as we work to get services up and running after the upgrade.