To get started as a new user:

• Choose "new user/register" from the main login area
• Accept the disclosure by selecting "I agree" and then click continue
• Confirm your identity: Add your social security number, date of birth, and email
• Verify your identity by choosing to receive a one-time code by text or voice call
• Enter the 6-digit verification code
• Create a unique, alphanumeric username between 8 and 40 characters in length
• Create a password of at least 8 characters, including at least one uppercase letter and one number 
• Enter the system and customize your settings!

Yes!

All Bill Pay information will be carried over with the upgrade. 

You will be able to use your previously linked external accounts without reconfirmation.

All external scheduled transfers/payments will convert into the new system.

Please note however that existing notifications you set up in the previous platform will NOT carry over. You will need to set up your alert preferences in the new system.

Here are our requirements for your security:

• Passwords are case sensitive.
• Passwords cannot be the same as your member number or username.
• Passwords need to be between 8 and 40 characters long.
• Passwords can/must contain at least 1 number.
• Passwords can/must contain at least 1 letter.
• Passwords can/must only contain letters and numbers but may optionally include these special characters ~!@#$%^&?*+=.
• Passwords may not be the same as your last 5 passwords.

There are two main reasons you might be having trouble logging in:

1. Your account wasn't converted due to inactivity. If you didn't log in to digital banking in the last year, we did not carry it over. You will need to register as a new user.
2. Your account was converted but was locked due to incorrect password attempts. Please contact our Member Center to get help resetting your account.

• tap the three dots above the word More in the lower-right corner
• scroll to Settings > Accounts 
• tap the account you want to hide
• where it says Hide this account, toggle the switch to off.

Your eStatements can be viewed by selecting Accounts > eStatements.

• enable or disable your card for in-store, online, and ATM transactions.
• view merchant details.
• see your subscriptions and where your card is stored.
• set travel plans and more.

First, confirm your mobile number. Then:

• Go to Settings > Contact > Select mobile number > Send code via text
  
• The system will prompt you to verify your identity. You can choose to have the code sent by text or voice call.
• Enter the verification code > Confirm Code > Save Phone

1. Go to Transfer > More Actions to add an external account.  You may need to accept a policy with first-time use
2. Add your external bank account type information.
3. Verify your identity:  You can choose to have the verification code sent by text, or voice call.  The code will be sent immediately and expires after 15 minutes.
4. Enter the code to complete verification.
5. After the code is entered, you will receive two small micro deposits within three (3) days to the external account.  Remember to verify the amounts are correct and complete setting up your external transfer accounts.

Outbound transfers (e.g. CAFCU to ABC Bank) take approximately 3 business days. Inbound transfers (e.g. ABC Bank to CAFCU) take approximately 4 business days.

The average turnaround for a Bill Pay payment is 2 to 3 business days.