Financial Assistance

We're in this together

We are dedicated to assisting our members through tough times by offering financial assistance. If you or your family have been impacted by COVID-19, and need financial support, we’re here to help. We understand the impact you may be facing and that may include areas outside of your control. Our team members are ready to provide financial guidance and discuss solutions that may be available to you. 

Our staff is here for you. Chat with us online or contact a representative today at 1-800-359-1939, Monday through Friday from 8 a.m. to 4:30 p.m. CST. 

WE ARE EXPERIENCING A HEAVIER CALL VOLUME THAN NORMAL. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING. If you are in need of requesting hardship assistance, please send an email including only your name, phone number a short description of what you are requesting to [email protected]. We have a team of financial experts that will contact you within 48-72 business hours to discuss potential options and develop next steps. 

  • Have a loan with us? Please refer to your loan documentation regarding Payment Advantage. This is a trying time for all, and CAFCU wants to do all we can to help you! Contact us when you are ready to file a claim.

  • BALANCE, our financial education partner, offers financial coaching, tools, and resources to help guide you through these uncertain times. Here is a great BALANCE toolkit called, Surviving a Financial Crisis.